Refund policy

At Get This Gospel, each piece is made to order with care. Because your item is created specifically for you at the time of purchase, all sales are considered final once an order is placed, with limited exceptions for eligible size exchanges and damaged, defective, or incorrect items.

Please review product details and sizing information carefully before completing your purchase.

Final Sale Policy

All products—including apparel, accessories, and specialty items—are final sale and are not eligible for cancellation, return, or refund due to changes of mind, personal preferences, or other non-defect-related reasons, except for eligible apparel size exchanges as outlined below.

This policy exists to honor the integrity of our made-to-order process and to help us steward resources responsibly.

Nothing in this policy limits any rights or remedies available under applicable law.

Size Exchanges

We understand that finding the right fit matters.

While our made-to-order products are final sale, we offer one size exchange per eligible apparel item, subject to the conditions below.

To request a size exchange, please contact us within 7 calendar days of delivery at customercare@getthisgospel.com with:

  • Your order number
  • The item and size originally purchased
  • The replacement size requested

Exchange Eligibility

To qualify for a size exchange:

  • The exchange must be for a different size of the same product and color.
  • The item must be unworn, except for a reasonable indoor fit check, unwashed, unaltered, and in its original, resaleable condition.
  • The item must be free of stains, body odor, fragrance, deodorant marks, makeup, pet hair, excessive lint, or other signs of use.
  • Any original tags, labels, or accessories must remain intact and included, where applicable.
  • The exchange request must be submitted within 7 calendar days of delivery.

Exchanges are limited to one per eligible item. Additional exchanges, refunds, and exchanges for different designs or colors are not permitted.

Exchange Process

All size exchanges require prior authorization from our Customer Care team.

Once approved:

  1. We will provide instructions for returning the item.
  2. The customer is responsible for return shipping costs.
  3. The returned item must be shipped within 7 calendar days of exchange approval.
  4. Once received, the item will be inspected to confirm it meets our exchange eligibility requirements.
  5. Upon successful inspection, the replacement size will be processed and shipped at no additional outbound shipping charge.

Please do not send merchandise back without prior authorization. Unauthorized returns may be refused.

GTG reserves the right to decline an exchange if the returned item does not meet the stated eligibility requirements.

Replacement Size Availability

Size exchanges are subject to the availability of the requested replacement size.

Because our products are made to order and certain releases may be limited, we cannot guarantee that every replacement size will be available.

If the requested size cannot be provided, our Customer Care team will contact you to discuss the available resolution.

Original shipping charges are non-refundable for voluntary size exchanges, except where otherwise required by law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 calendar days of delivery at customercare@getthisgospel.com with:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item and packaging

Our team will review your claim and provide the appropriate resolution, which may include a replacement, exchange, or refund depending on the circumstances.

Approved resolutions for damaged, defective, or incorrectly fulfilled orders will be handled at no additional cost to the customer, as applicable.

Please retain the affected item and its packaging until our team has reviewed your claim and provided instructions.

This reporting window does not limit any rights or remedies available under applicable law.

Incorrect or Incomplete Addresses

If an order is returned to us due to an incorrect or incomplete address entered at checkout, the reshipment cost will be the responsibility of the customer.

Please double-check your shipping details before submitting your order.

If you notice an error after placing your order, contact us as soon as possible. While we cannot guarantee changes once an order has entered processing or shipment, we will review available options.

Returned or Abandoned Packages

Orders returned to sender, refused at delivery, or not retrieved from the carrier are not eligible for voluntary refunds or exchanges solely on those grounds, as all sales are final.

If an eligible order is returned to us, additional shipping charges may apply before reshipment.

This provision does not apply where a refund or other remedy is required by law or where GTG is responsible for a fulfillment error.

Shipping Address for Approved Returns

Only to be used if our team authorizes a return for an eligible size exchange or a damaged, defective, or incorrect item.

Get This Gospel
1645 W Valencia Rd, 109-433
Tucson, AZ 85746
United States

Do not ship items to this address without prior authorization.

For approved size exchanges, return shipping is the customer's responsibility.

For approved claims involving damaged, defective, or incorrect items, a prepaid return label may be provided when a physical return is required.

Questions?

Our Customer Care team is here to assist with sizing, exchanges, order-related concerns, or other questions.

Please contact Customer Care for assistance.